Below are several issues students have run into during PARCC testing and possible solutions to each issue.
*Note: To reboot Chromebook hold down the refresh button, then press the power button. Release both buttons.
- NEVER USE THE TAB KEY IN AN ANSWER. It will kick you out of the test and you will have to log back in.
- NEVER SUBMIT TEST SESSION until student has completed all units.
- Students screen is stuck on ‘Loading’
- Spacebar quits working
- Click out of the answer box, click into the answer box.
- Go back a question and forward a question.
- Keyboard stops working – Go back a question and forward a question.
- Video loading and not hearing sound
- Try going back a question then forward
- Exit the test by logging out and resuming
- Reboot computer
- 3017 Error when logging into testnav – Give a new Chromebook and give bad one to tech
- Chromebook crashes or spins when going to the same question for a student– switch chromebook
- Students get kicked out – resume student even if it says they are still active
- If student status is ‘Resumed’ and they are actively taking the test ignore the Resumed status (glitch with PARCC)